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Frequently asked questions
How do I return or exchange an item?
If you’re not satisfied with your purchase, you can request a return or exchange within 30 days of receiving your item. Please ensure the product is unworn, unwashed, and in its original packaging. For more details, refer to our "Return & Exchange Policy" page.
How do I choose the right size?
We provide a detailed size guide for each garment, including specific measurements. You can refer to our size chart to choose the best fit for you. If you're still unsure, feel free to contact our customer support team, and we’ll be happy to assist you in making the right choice.
How can I track my order?
Once your order is shipped, we will send you a tracking number via email. You can track your package on our website or through the shipping carrier’s site. We provide tracking links for multiple couriers to ensure you can easily track your order.
Can I cancel my order?
If your order has not yet been shipped, you can request a cancellation. Please contact our customer service team as soon as possible, and we will assist you. Once an order is shipped, we are unable to cancel it, but you can request a return or exchange once you receive the item.
How can I get discounts or promotions?
We regularly run promotions and offer discount codes. You can subscribe to our newsletter or follow us on social media to stay updated on the latest deals. Also, check our "Promotions" page for any ongoing offers.
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